Privacy Policy for SpinsUp Casino

Effective date: 5 May 2026

This Privacy Policy explains how SpinsUp Casino, operating through spinsup-casino.live, collects, uses, stores, shares, and protects personal information in connection with its online gambling and related services. This document is intended for users in Australia and has been prepared in a professional and transparent manner to reflect privacy, data handling, and compliance expectations relevant to online gaming, anti-money laundering controls, and applicable data protection principles.

SpinsUp Casino acts as the controller of personal information collected through the website and associated services where it determines the purposes and means of processing. In some cases, SpinsUp Casino may also process information to satisfy legal obligations imposed by gambling regulation, anti-money laundering and counter-terrorism financing requirements, fraud prevention rules, and responsible gambling standards. Where registration is completed and services are used, the user acknowledges that personal information will be processed as necessary for account administration, service delivery, verification, compliance, and related operational purposes described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, you should not use spinsup-casino.live or submit personal information through the platform.

1. Introduction

SpinsUp Casino is committed to handling personal information lawfully, fairly, and securely. Because online casino services involve account creation, financial transactions, identity verification, monitoring for suspicious activity, and protection against fraud, certain personal information must be collected and processed before and during the provision of services.

This Privacy Policy is designed to help users understand:

• what information is collected;
• how that information is obtained;
• why the information is used;
• when information may be shared with third parties;
• how long information is retained;
• what rights users may exercise in relation to their personal information; and
• how SpinsUp Casino can be contacted by email.

This Privacy Policy should be read together with any applicable Terms and Conditions, responsible gambling rules, bonus terms, and verification procedures made available on spinsup-casino.live.

2. Information We Collect

SpinsUp Casino may collect a broad range of personal information depending on how the user interacts with the website, creates an account, places bets, requests withdrawals, contacts support, or undergoes verification checks.

2.1 Information provided directly by users

When a user registers or interacts with SpinsUp Casino, the following categories of information may be collected:

• full name;
• date of birth;
• residential address;
• email address;
• telephone number, where voluntarily provided or required for account verification;
• username and account credentials;
• payment-related details, such as partial payment instrument information, billing data, deposit records, withdrawal requests, and transaction references;
• preferences relating to language, marketing, promotions, and account settings;
• information contained in customer support enquiries, complaints, dispute submissions, and other correspondence.

2.2 Gambling and account activity data

To operate gambling services, SpinsUp Casino may collect and maintain records relating to account use, including:

• gaming activity and bet history;
• deposits, withdrawals, reversals, chargeback events, and balances;
• bonus eligibility, bonus usage, and wagering progress;
• responsible gambling settings and restriction requests;
• session history, login time, logout time, and account changes;
• risk indicators, gameplay patterns, and unusual behaviour flags relevant to fraud or harm prevention.

2.3 Technical and device information

When users access spinsup-casino.live, certain technical data may be collected automatically, including:

• IP address;
• browser type and version;
• device type and operating system;
• language settings;
• referring pages and exit pages;
• timestamps and access logs;
• cookie identifiers and similar tracking data;
• geolocation data derived from IP or device settings where necessary for service security, fraud controls, or geographic compliance.

2.4 Verification and KYC information

To comply with know your customer, anti-money laundering, counter-terrorism financing, and fraud prevention obligations, SpinsUp Casino may request and process supporting documents, including:

• passport, driver licence, or other government-issued identification;
• proof of address documents such as utility bills or bank statements;
• proof of payment method ownership;
• source of funds or source of wealth documents where required by risk controls;
• selfies, liveness checks, or other identity assurance materials where used for secure verification;
• sanctions, politically exposed person, adverse media, and identity screening results obtained through compliance providers.

2.5 Information from third parties

SpinsUp Casino may also receive personal information from third-party sources, such as:

• identity verification vendors;
• payment service providers;
• fraud prevention and cybersecurity partners;
• analytics providers;
• game platform and software suppliers;
• public registers, watchlists, or law enforcement notices where legally relevant;
• affiliated corporate entities supporting shared compliance, security, or customer management functions.

3. How We Use Your Information

SpinsUp Casino uses personal information only where there is a legitimate and identifiable purpose connected to the operation of the platform, compliance with applicable law, protection of users, or management of business operations.

3.1 Service delivery and account administration

Personal information may be used to:

• create and maintain user accounts;
• authenticate logins and secure access;
• process bets, gameplay participation, wins, and withdrawals;
• administer promotions, bonuses, and loyalty-related features where offered;
• respond to support requests and resolve disputes;
• communicate essential service notices relating to account activity.

3.2 Legal and regulatory compliance

SpinsUp Casino may process information to comply with legal obligations, including obligations arising under privacy, gambling, anti-money laundering, and fraud prevention frameworks. This includes:

• verifying identity and age;
• detecting and reporting suspicious transactions or activities;
• conducting customer due diligence and enhanced due diligence where necessary;
• meeting record-keeping obligations;
• responding to lawful requests from regulators, courts, law enforcement, or other competent authorities;
• preventing access where a user is ineligible or restricted.

3.3 Fraud prevention and platform security

Information may be used to protect the website, business, and users from abuse and unlawful conduct, including:

• detecting account takeover attempts;
• preventing bonus abuse, collusion, money laundering, or payment fraud;
• monitoring unusual betting or transactional patterns;
• managing cybersecurity risks and system vulnerabilities;
• investigating suspected breaches of terms, policies, or applicable law.

3.4 Research, analytics, and service improvement

SpinsUp Casino may use personal information, particularly aggregated or minimised data where appropriate, to:

• analyse customer experience and platform performance;
• improve website usability, payment flows, and support responsiveness;
• understand feature use and service reliability;
• maintain internal reporting and risk management processes.

3.5 Responsible gambling and user protection

Information may also be used to support harm minimisation obligations and safer gambling measures, including:

• assessing requests for deposit, wagering, or access restrictions;
• applying self-exclusion or cooling-off settings;
• identifying markers of gambling-related harm where monitoring is undertaken;
• contacting users with account-related safer gambling information where appropriate.

4. Marketing Communication

Where permitted by law, SpinsUp Casino may use personal information such as name, email address, country, language preferences, and account activity data to send marketing communications relating to products, features, offers, or service updates.

Marketing use is subject to appropriate controls. Users may opt out of direct marketing at any time by:

• using the unsubscribe function included in a marketing email; or
• contacting [email protected] and requesting that marketing communications stop.

Even where a user opts out of marketing, SpinsUp Casino may still send non-promotional service messages that are necessary for account administration, legal compliance, security alerts, transaction confirmations, or important changes to the service.

SpinsUp Casino does not rely on marketing preferences to limit communications that are operationally necessary.

5. Obtaining Personal Information

SpinsUp Casino obtains personal information through a combination of direct submission, automated collection, and third-party sourcing.

5.1 Direct collection from users

Information is collected directly when users:

• complete registration forms;
• upload identity or verification documents;
• make deposits or request withdrawals;
• interact with games or account features;
• contact customer support;
• submit responsible gambling requests;
• participate in promotions, surveys, or other voluntary interactions.

5.2 Automated collection

Certain information is gathered automatically through website technologies such as cookies, server logs, and security tools. These technologies help SpinsUp Casino:

• remember user preferences;
• maintain secure sessions;
• detect technical faults;
• measure website traffic and user interaction;
• prevent fraud and unauthorised access.

5.3 Third-party collection sources

Where lawful and necessary, SpinsUp Casino may obtain data from external providers to verify identity, assess payment risk, confirm account details, or support compliance screening. Such third-party sources are used to strengthen security and meet legal obligations associated with gambling and financial crime prevention.

6. Data Recipients

Access to personal information is restricted to persons and entities with a legitimate need to know that information for operational, legal, compliance, or security purposes.

Depending on the circumstances, personal information may be accessed by:

• authorised employees responsible for customer support, payments, compliance, risk, fraud, security, or management oversight;
• affiliated companies within the same corporate group where shared services are used for compliance, technology, analytics, or support administration;
• contracted service providers acting on behalf of SpinsUp Casino under confidentiality and data handling obligations.

Internal access is controlled according to role, function, and business necessity. Staff and service providers are expected to handle personal information in line with contractual, legal, and security requirements.

7. Releasing Data to Third Parties

SpinsUp Casino may disclose personal information to third parties where such disclosure is necessary, proportionate, and supported by a lawful basis or legal obligation.

This may include disclosure to:

• payment processors, banks, and financial service providers for deposit, withdrawal, verification, and fraud checks;
• identity verification and KYC providers;
• anti-money laundering, sanctions screening, and fraud prevention vendors;
• game providers and platform suppliers where needed to deliver gaming content, investigate gameplay issues, or maintain service integrity;
• IT hosting, cloud storage, analytics, and cybersecurity providers;
• professional advisers such as auditors, lawyers, compliance consultants, and insurers;
• regulators, law enforcement agencies, courts, or competent authorities where disclosure is required by law, regulation, court order, licence condition, or legal process;
• prospective purchasers or restructuring parties in the event of a merger, acquisition, financing, insolvency event, or business transfer, subject to appropriate confidentiality controls.

SpinsUp Casino does not sell personal information in the ordinary commercial sense. Any sharing is intended to support service delivery, legal compliance, security, or legitimate business administration.

Because online gaming services may involve cross-border systems, some recipients may be located outside Australia. Where international disclosure occurs, SpinsUp Casino will take reasonable steps to ensure that the recipient handles the information in a manner consistent with applicable privacy protections and contractual safeguards.

8. Data Retention

SpinsUp Casino retains personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, compliance, dispute resolution, security, and record-keeping needs.

In particular, information associated with identity verification, transaction monitoring, and anti-money laundering compliance may be retained for at least 5 years where required by applicable AML/CFT obligations or related regulatory expectations.

Retention periods may vary depending on the type of information and the reason for processing, including:

• account data retained while an account remains active;
• transaction and verification records retained for mandatory compliance periods;
• support communications retained for complaint handling, audit trails, and legal defence;
• security logs retained for cybersecurity monitoring and incident investigation;
• suppressed marketing records retained to ensure opt-out requests are respected.

When information is no longer required, SpinsUp Casino will take reasonable steps to delete, de-identify, or securely destroy it, unless continued retention is required or authorised by law.

Where a user seeks erasure after the expiration of a mandatory retention period, SpinsUp Casino will assess the request in light of any continuing legal, contractual, or dispute-related requirements. Erasure may be refused where ongoing retention is necessary to comply with law or establish, exercise, or defend legal claims.

9. Security of Your Data

SpinsUp Casino applies technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, or unlawful disclosure.

These measures may include:

• account protection through user ID and password controls;
• encrypted transmission technologies such as SSL or TLS where appropriate;
• restricted access based on roles and permissions;
• logging and monitoring of systems and access events;
• fraud detection tools and suspicious activity monitoring;
• secure hosting and network protection controls;
• internal procedures governing document handling and verification review;
• staff training and confidentiality obligations.

Although reasonable steps are taken to secure personal information, no internet transmission or storage environment can be guaranteed as completely secure. Users are responsible for maintaining the confidentiality of their login credentials and for notifying SpinsUp Casino promptly if they suspect unauthorised access to their account.

10. Cookies and Similar Technologies

SpinsUp Casino may use cookies and similar technologies to support website functionality, security, analytics, and user experience.

These technologies may be used to:

• keep users logged in during secure sessions;
• remember language and account preferences;
• understand website usage patterns;
• detect fraudulent or suspicious behaviour;
• improve website performance and technical reliability.

Users may be able to manage cookies through browser settings. However, disabling certain cookies may affect the availability or proper functioning of some features on spinsup-casino.live.

11. Your Rights and Contacting Us

Subject to applicable law and verification of identity, users may have rights in relation to their personal information, including the right to:

• request access to personal information held about them;
• request correction of inaccurate, incomplete, or outdated information;
• request deletion of information where retention is no longer necessary and no legal basis for continued retention applies;
• object to or request restriction of certain processing in limited circumstances;
• withdraw consent where processing is based on consent, noting that withdrawal does not affect prior lawful processing;
• opt out of direct marketing communications.

SpinsUp Casino may need to verify identity before processing a privacy request. In some cases, a request may be refused or limited where an exemption applies, where disclosure would adversely affect the rights of others, or where retention is required by gambling, AML/CFT, taxation, dispute, or other legal obligations.

To exercise your rights or ask questions about this Privacy Policy, contact:

Email: [email protected]

SpinsUp Casino will review privacy-related requests within a reasonable period and may request additional information necessary to confirm identity or clarify the scope of the request.

If a user believes that their information has been handled in a manner inconsistent with applicable privacy law, they may also have the right to lodge a complaint with a relevant supervisory or regulatory authority in Australia, including the Office of the Australian Information Commissioner where appropriate.

12. Legal Basis and Regulatory References

This Privacy Policy has been drafted with regard to privacy and compliance principles relevant to the Australian market and to internationally recognised data protection standards where applicable to online services handling personal data. Key reference points include:

• Privacy Act 1988 (Cth) and the Australian Privacy Principles;
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
• guidance issued by the Office of the Australian Information Commissioner;
• guidance and obligations relevant to gambling-related consumer protection, identity verification, and fraud prevention.

Where the term GDPR compliance is referred to in operational practice, SpinsUp Casino interprets this as a commitment to recognised principles such as transparency, purpose limitation, data minimisation, security, and accountability, to the extent relevant to the services offered and any applicable cross-border processing circumstances.

13. Changes to This Privacy Policy

SpinsUp Casino may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, services, business practices, or compliance procedures. The latest version will be made available on spinsup-casino.live and will take effect from the published effective date unless otherwise stated.

Users should review this Privacy Policy periodically to remain informed about how personal information is handled.

14. Contact

For all privacy enquiries, access requests, correction requests, marketing opt-out requests, or questions about personal information processing, please contact:

Email: [email protected]

Source references:

• Privacy Act 1988 (Cth), Australia
• Australian Privacy Principles, Office of the Australian Information Commissioner
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), Australia
• Office of the Australian Information Commissioner guidance materials on privacy and data handling